On-Demand Application Performance Support

I minimize the costs and downtime caused by software performance problems. You have same-day access to an engineer for diagnosing and mitigating poor application response times.

Applications should perform

And when they don’t, I find out why.

I help keep your users happy

Users expect a stable level of performance with the applications they use. But you know that just doesn’t happen every time. Performance problems can crop up and disrupt application functionality at any time (and sometimes at the worst time!).

You get expert help

With RootPerformance, you have access to an experienced performance engineer, who can troubleshoot the issues that come up, starting the same day you request it, and provide recommendations to mitigate the impact of those issues.

You and I work together

All you do is capture the data, and send it to me for analysis. I do this every month, for one price.

I’ll also send information each month on how you can improve your application’s performance, based on best practices and my analysis of different issues your application encounters.

How my process works

This is where I help you manage costs and increase user productivity.

STEP 1: RUN PERFORMANCE TEST

When your application is having performance problems, you run a test and capture the application data containing the issue.

STEP 2: SEND ME THE DETAILS

Once you have completed the performance test, submit a troubleshooting request and send me the trace file. A form is provided for you to complete and upload the file.

STEP 3: I START ANALYZING

Once I receive your troubleshooting request, I will review everything. You will be notified when I begin analyzing your application test data. I will ask questions as needed to discuss what I am seeing.

STEP 4: I DELIVER THE RESULTS

Once I have analyzed your data, I will compile everything into a report for you to take the appropriate action on the test results. Need to run more tests? No problem. Just let me know.

Choose the best plan for your needs

All plans include unlimited requests for performance troubleshooting. No long-term contracts needed.

Basic

Billed monthly. Minimum 3-month sign-up.

  • Unlimited application performance troubleshooting requests
  • Front-end analysis for 1 client to 1 server
  • 1 request at a time
  • 1 application analyzed per request
  • 1 transaction per request
  • 1 user packet trace
  • Email support
  • Respond to requests within 3 business days

Standard

Billed monthly. Minimum 3-month sign-up.

  • Unlimited application performance troubleshooting requests
  • Front-end analysis for 1 client to 1 server
  • 1 request at a time
  • 1 application analyzed per request
  • 2 transactions per request
  • 2 user packet traces
  • Email support
  • Respond to requests within 2 business days

Premium

Billed monthly. Minimum 3-month sign-up.

  • Unlimited application performance troubleshooting requests
  • Front-end analysis for 1 client to 1 server
  • 1 request at a time
  • 2 applications analyzed per request
  • 5 transactions per request
  • 3 user packet traces
  • Email support
  • Respond to requests within 1 business day

All monthly plans include:

  • Unlimited requests for performance troubleshooting
  • Proactive problem mitigation reporting
  • No long-term contracts
  • Cancel or change plans any time
  • 30-day money back guarantee
  • Remote consulting only (no travel costs to you)

Don’t need monthly support or just want to test me out? Check out my per-request support.

Questions and Answers

Common questions I get asked.

What services do you provide?

I are experts in profiling and troubleshooting networked applications, and help you analyze potential issues with your company’s applications. If you have an issue, but are unsure about whether I can help, contact me and I can talk about it.

What is the limit on the requests your can fulfill?

There is no limit to the number of requests that you can submit. The only limit is on the number of those requests at any one time. There can only be one request at any given time that you want me to work on.

Do you provide support after work hours?

I currently do not provide after-hours support. Typical support hours are from 9am to 5pm EST.

What kind of performance requests can I make?

You can make any requests for troubleshooting your application if it used over a network.

What type of applications do you support?

I will analyze any applications that run atop the TCP or UDP protocols.

Who is this service for?

This service is for anyone responsible for working with applications across any enterprise. This service is not for a one-person shop without at least one person to help with application testing.

Once I sign up, what will happen next?

You will be taken to an onboarding form so I can get more information about your business and the application you want me to support.

Do you offer a money back guarantee?

Yes. If you are unhappy with this service for any reason, I will refund your most recent payment.

Do I have to sign a long-term contract?

No. This service is a month-to-month service. You can cancel at any time.

Do you support more than one application?

This service is priced on a per-application basis. However, if you have more applications you want me to provide support for at any one time, please let me know. I do recommend that you start off with one application first, and work your way to adding more.

Do you do one-off performance analysis?

Sure I do. If you don’t need monthly performance support, you can submit a single request.

How long will it take for me to get performance test results?

This really depends, especially for troubleshooting. Since I do not know your application, I cannot give a definitive answer. It depends on the complexity of your application and the nature of the issue. You can always contact me if you’d like to chat about your application more before signing up.

Schedule Your Free Consultation

Want to find out more about what I do? Schedule a free 30-minute consultation. I get to know you a little and you get to know me.

Use the calendar link below to find a time that works best for you.

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Thoughts on application and network performance.

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